Right of cancellation
There is a 14-day full right of return on goods purchased on the website, unless otherwise agreed or stated in your order.
The 14 day period starts on the day the order have been delivered to you.
Any return costs (shipping etc.) is on you.
Requests for cancellation must be communicated to us no later than 14 days after delivery and shipped to us no later than 14 days after we have been informed of your use of the right of cancellation.
Requests to use the right of cancellation must be sent to avriostudios@gmail.com. In the mail, please state order-number, email, full name and other relevant information in order for us to refund you.
Condition of the product(s) upon return
You are responsible for any deterioration of the products value, due to handling other than what is necessary to determine the nature, properties and functions of the product(s). This means that you may try on the products as you would in a physical store.
If the item has been tried on in addition to what is described above, it is considered used and of diminished value. This means that if you cancel the purchase, you will get a smaller part or none of the purchase amount back. It is up to Avrio Studios I/S to assess the condition of the product(s).
Right of complaint
There is a 2-year warranty on all products. The right to complain applies to all errors in software, material and manufacturing.
Complaint regarding errors and defects must be notified to Avrio Studios I/S within a reasonable time after receipt of the goods. Here the max is two months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs.
The complaint is waived in the event of incorrect or unusual use of the product.
Avrio Studios I/S covers the return costs to a reasonable extent.
When returning, contact us on email:
E-mail: avriostudios@gmail.com
- We will do our best to respond to you within 24 hours!
If you have any questions do not hesitate to contact us! :)